Archive for the ‘News’ Category

AgentWare and Southwest Airlines sign long term partnership

Wednesday, July 31st, 2013

AgentWare, a leading global travel content solution provider, and Southwest Airlines, the largest carrier in the United States in terms of originating domestic passengers, have reached a long term agreement to provide Southwest content to international and domestic travel agencies.  The agreement, which gives Southwest a channel for its new international routes acquired in the AirTran Airlines integration, allows travel agencies access to these flights and fares. “We are extremely happy to partner with Southwest to expand their distribution portfolio and assist with marketing the Southwest brand to corporate customers and international travel agencies,” says AgentWare President and CEO Gary Lagarde.  “We think this long term partnership is a win for both Southwest and AgentWare.  Our global travel agency customers have been asking for access to Southwest content for many years and now this same customer base will give Southwest access into the Caribbean and LATAM markets,” adds Lagarde.

Southwest content will now be displayed in AgentWare’s Trip Console integrated desktop solution that is utilized by travel agencies to complement their GDS systems. Travel agencies will still need a Southwest identification number to take advantage of the new integration, but for the first time this access can be issued to international agencies directly. “This means that our international agency customers will be able to book Southwest content for all customers, leisure and corporate, once they have registered with Southwest,” adds Lagarde.  “Also, because Trip Console is an agency solution and not a corporate booking tool, Trip Console will also be able to satisfy post reservation servicing of Southwest bookings for travelers that rely on agents to make changes to their itineraries.

Trip Console is tightly integrated with each of the major GDSes and the traditional agent workflow. Trip Console allows the travel professional to use the active PNR to easily search for fares that are not in any of the GDSes from a variety of sources including: low-cost carriers, consolidators and other highly valued, non-GDS content. With one click all of the key passenger information can be automatically transferred to the non-GDS booking thereby increasing efficiency as well as accuracy. Once the booking is complete, the agent with one click can easily transfer the critical parts of the booking back into the PNR including optionally creating passive segments.

About AgentWare

AgentWare, LLC., a privately-held software company with headquarters in Atlanta, GA.  AgentWare offers a compelling array of products and services that facilitate the procurement of airline travel by providing aggregated access to over 160 global low-cost-carriers, airline web fares, and other non-GDS content including international rail.  These unique solutions are an absolutely critical component of the highly competitive travel procurement process. AgentWare solutions, along with partner content, are distributed via a desktop application, Trip Console Horizon™, InterStream Content Delivery™, and a robust XML API, AgentWare Data Services™.  Travel Management Companies, Corporate Booking tools, GDSes, and On-Line travel companies comprise the lion-share of an extensive global customer base.  More information can be found at or by contacting David Newman, Director, Business Development, at

About Southwest Airlines Company

In its 42nd year of service, Dallas-based Southwest Airlines (NYSE: LUV) continues to differentiate itself from other carriers with exemplary Customer Service delivered by nearly 46,000 Employees to more than 100 million Customers annually.  Southwest is the nation’s largest carrier in terms of originating domestic passengers boarded, and including wholly-owned subsidiary, AirTran Airways, operates the largest fleet of Boeing aircraft in the world to serve 97 destinations in 41 states, the District of Columbia, the Commonwealth of Puerto Rico, and six near-international countries. Southwest is one of the most honored airlines in the world, known for its triple bottom line approach that takes into account the carrier’s performance and productivity, the importance of its People and the communities it serves, and its commitment to efficiency and the planet.  The 2012 Southwest Airlines One Report™ can be found at

Southwest Airlines

From its first flights on June 18, 1971, Southwest Airlines launched an era of unprecedented affordability in air travel quantified by the U.S. Department of Transportation as “The Southwest Effect,” a lowering of fares and increase in passenger traffic wherever the carrier serves.  On every flight, Southwest offers Customers the first two pieces of checked luggage (weight and size limitations apply) and all ticket changes without additional fees. Southwest’s all-Boeing fleet consistently offers leather seating and the comfort of full-size cabins, many of which are equipped with satellite-based WiFi connectivity and a new, sustainable cabin interior.  With 40 consecutive years of profitability, the People of Southwest operate nearly 3,400 flights a day and serve communities around 85 airports in Southwest’s network of domestic destinations. Southwest Airlines’ frequent flights and low fares are available only at

AirTran Airways

AirTran Airways, a wholly-owned subsidiary of Southwest Airlines Co., offers coast-to-coast and near-international service with close to 600 flights a day to 47 destinations.  The carrier’s high-quality product includes assigned seating and Business Class. As Southwest continues to integrate AirTran’s People, places, and planes into Southwest Airlines, Customers of both carriers may book flights at and exchange earned loyalty points between both AirTran’s A Rewards® and Southwest’s Rapid Rewards® for reward travel on either airline.

AgentWare and SilverRail announce partnership

Tuesday, August 3rd, 2010

ATLANTA – August 3, 2010 – AgentWare, Inc, a leader in providing global non-GDS carrier content to the travel industry, and SilverRail, a leader in providing rail supplier content, today announced a partnership that will enable AgentWare customers and partners to access, search, price and book Amtrak, UK Rail, and high-speed European rail content segments.

“We are very excited about what this partnership brings to our customers” says Gary Lagarde, AgentWare CEO. “Our customers will not only be able to access our very large portfolio of non-GDS carrier content but will now have access to all global rail content through SilverRail as well.  This is a key differentiator for customers that are increasingly requesting access to both air and rail content in a single search.”

“It’s simply a matter of one plus one equaling three,” adds Lagarde, “We are now in a position to offer our customers access to a much wider range of content and increase the value proposition of AgentWare and SilverRail core competencies across a wide customer base.  Our collective content and technology allows us to bring new ways of combining travel segments to satisfy customer requirements.”

“SilverRail has been looking for innovative ways to enable distribution of rail content and the partnership with AgentWare just makes a lot of sense” says Aaron Gowell, SilverRail CEO. “AgentWare’s broad business reach creates significant distribution opportunities for rail suppliers with whom SilverRail connects throughout Europe. By the end of this year we’ll be connected with several of the high speed train lines across Europe with direct connections to several suppliers”

Adds Gowell, “Most people are not aware that rail is experiencing a global transformation, driven in large part by high-speed train innovation, which now competes directly with air travel in Europe.  Partnerships like AgentWare allow high-speed carriers to sell their products in multiple countries, in multiple currencies – all through a single connection.”

About AgentWare, Inc.

AgentWare, Inc., a privately-held software company with headquarters in Atlanta, GA. AgentWare offers a compelling array of products and services that facilitate the procurement of airline travel by providing aggregated access to over 130 global low-cost-carriers, airline web fares, and non-GDS carriers’ schedules and fares.  These unique solutions are an absolutely critical component of the highly competitive travel procurement process. AgentWare solutions, along with partner content, are distributed via a desktop application, Trip Console Horizon™, InterStream Content Delivery™, and a robust XML API, AgentWare Data Services™. Travel Management Companies, Corporate Booking tools, GDS’s, and On-Line travel companies comprise the lion-share of an extensive, increasingly global, customer base.

About SilverRail Technologies

SilverRail Technologies is a privately held company with offices in London and Boston. SilverRail specialize in building best-in-class technical solutions that help Railways and Travel Distributors to easily connect with each other.  We consolidate passenger rail content from around the world into a single integrated technology platform that removes the complexity of selling rail — expanding global distribution at less cost.



AgentWare, Inc.

David Newman

1 404 591 4014

AgentWare re-launch press release

Thursday, August 20th, 2009

August 20, 2009

AgentWare, Inc, a travel technology provider enabling real-time access to non-GDS
airline content, today announced a broad based re-launch of products and services. “We
have been quietly re-engineering our solutions, services, and merchandising over the past
year. Today we are well poised to successfully launch the next generation of solutions
for the changing travel industry”, said Gary Lagarde, President and CEO of AgentWare.

AgentWare provides real-time aggregated access to low-cost-carrier and airline webfare
content that is not available via traditional content sources. With connectivity to over
130 airlines, AgentWare is powering TMC’s, Corporate Booking Tools, Online Travel
Agencies and CTD’s requiring access to this relevant and robust content. New solutions
such as AgentWare’s innovative Trip Console HorizonTM Suite of products and
AgentWare Data ServicesTM are necessary components of the highly competitive travel
procurement process.

Trip Console HorizonTM is comprised of individual products aimed at customers and
partners looking for a online casino booking engine solution on the web, on the desktop with GDS
integration, and/or on a Smartphone.

In addition to a robust architecture that has enabled new technology such as SmartSearch
Technology EngineTM and InterStream Content DeliveryTM , AgentWare solutions facilitate
greater efficiencies in traditional workflow and aid in the reduction of development
resources necessary to bring your business requirements to market.

“We are a small company with big solutions”, said Lagarde, who commented that their
global customer base has witnessed dramatic expansion in Latin America and Asia over
the past few months. “We offer global content delivered locally to our customers and

For more information, please visit our new website at or contact
Gary Lagarde at or 404-591-4010.

AgentWare launches new web site

Monday, August 17th, 2009

Welcome to AgentWare”s new company web site.  We have completely redesigned our web site with both customers and partners in mind.  Many new features are being rolled out including links to our new product solutions, support links, and company information.   Additional functionality that will Jouer sur Pmu Poker : cinq raisons de choisir la salle en ligne>> Bonus Gratuit PMU Poker 20€ dont 5€ immediats et 15€ a la validation du compte>> Freeroll premier depot 2000€ + tournoi gratuit 2000€ pour vos premiers 50 points>> Tournois PSG Poker Ligue tous les lundis 20h30>> Qualifications gratuites World Poker Tour>> Virement automatique de vos gainsVoici comment telecharger la salle de poker en ligne du Pari Mutuel Urbain. be added shortly will be a secure, dedicated customer and partner support site along with download links and access to an industry newsletter.  With the help of InQbation for initial design and concept, our new web site incorporates social networking technology so that you can follow us on LinkedIn, Facebook, YouTube and Twitter.   We appreciate all comments and please sign up for our company newsletter at the bottom of the home page.   Thanks.

AgentWare solutions now available worldwide

Monday, August 17th, 2009

AgentWare has expanded its portfolio of solutions to customers in the EMEA, LATAM, and APAC markets.  These strategic customers and partners are taking advantage of the huge global carrier inventory AgentWare has brought to Mobiilipelaamisen kehittyminen heijastuu myos perus casinon puolelle – monet saitit siirtyvat mobiiliaikaan paivittamalla koko sivuston toimimaan mobiililaitteila. the market over the past year.  Trip Console Horizon, the travel industry”s first web, desktop, and mobile booking application, is being implemented by many innovative corporations and travel sites across the world.    Please contact us to learn more about our innovative solutions.

AgentWare moves Corporate office

Friday, July 17th, 2009

AgentWare moves to Ravinia Building Complex in Perimeter Area

Atlanta, GA- AgentWare, Inc. ( , an Atlanta-based private company that develops software solutions for the travel industry, announced it is moving into the Three Ravinia building in the Perimeter office market in North Atlanta.  The company signed a five year lease and moved into their new office in June.   AgentWare”s innovative solutions are used by travel professions throughout the world and having its” company headquarters in Atlanta has proven to be advantageous in conducting business.

AgentWare CEO Gary Lagarde thanked the staff of Fitzgerald Land for its help in brokering the deal-

“Fitzgerald Land ( worked with us throughout the long process of identifying and securing our new office space. The company was an incredible resource to me and my staff as we evaluated properties and the economics of various locations throughout the city. I can”t say enough about their professionalism, experience, and keen insight about the changing Atlanta Commercial market and would recommend them to anyone looking to take advantage of the current office opportunities. They made the time-consuming challenge of relocation much easier. We are very satisfied with our move to Three Ravinia.”

Three Ravinia Drive, a 31-story, 820,000-square-foot office building, is prominently located within the Ravinia complex in DeKalb County. Completed in 1991, Three Ravinia Drive shares the 42-wooded-acre Ravinia Office Park with the 500-room Crowne Plaza Ravinia Hotel, which features functional and energy-efficient 25,000-square-foot floor plates, a full complement of amenities, a tropical conservatory, covered parking, and convenient access to both the Dunwoody MARTA rapid rail system and Perimeter Mall.