AgentWare and Southwest Airlines sign long term partnership

AgentWare, a leading global travel content solution provider, and Southwest Airlines, the largest carrier in the United States in terms of originating domestic passengers, have reached a long term agreement to provide Southwest content to international and domestic travel agencies.  The agreement, which gives Southwest a channel for its new international routes acquired in the AirTran Airlines integration, allows travel agencies access to these flights and fares. “We are extremely happy to partner with Southwest to expand their distribution portfolio and assist with marketing the Southwest brand to corporate customers and international travel agencies,” says AgentWare President and CEO Gary Lagarde.  “We think this long term partnership is a win for both Southwest and AgentWare.  Our global travel agency customers have been asking for access to Southwest content for many years and now this same customer base will give Southwest access into the Caribbean and LATAM markets,” adds Lagarde.

Southwest content will now be displayed in AgentWare’s Trip Console integrated desktop solution that is utilized by travel agencies to complement their GDS systems. Travel agencies will still need a Southwest identification number to take advantage of the new integration, but for the first time this access can be issued to international agencies directly. “This means that our international agency customers will be able to book Southwest content for all customers, leisure and corporate, once they have registered with Southwest,” adds Lagarde.  “Also, because Trip Console is an agency solution and not a corporate booking tool, Trip Console will also be able to satisfy post reservation servicing of Southwest bookings for travelers that rely on agents to make changes to their itineraries.

Trip Console is tightly integrated with each of the major GDSes and the traditional agent workflow. Trip Console allows the travel professional to use the active PNR to easily search for fares that are not in any of the GDSes from a variety of sources including: low-cost carriers, consolidators and other highly valued, non-GDS content. With one click all of the key passenger information can be automatically transferred to the non-GDS booking thereby increasing efficiency as well as accuracy. Once the booking is complete, the agent with one click can easily transfer the critical parts of the booking back into the PNR including optionally creating passive segments.

About AgentWare

AgentWare, LLC., a privately-held software company with headquarters in Atlanta, GA.  AgentWare offers a compelling array of products and services that facilitate the procurement of airline travel by providing aggregated access to over 160 global low-cost-carriers, airline web fares, and other non-GDS content including international rail.  These unique solutions are an absolutely critical component of the highly competitive travel procurement process. AgentWare solutions, along with partner content, are distributed via a desktop application, Trip Console Horizon™, InterStream Content Delivery™, and a robust XML API, AgentWare Data Services™.  Travel Management Companies, Corporate Booking tools, GDSes, and On-Line travel companies comprise the lion-share of an extensive global customer base.  More information can be found at or by contacting David Newman, Director, Business Development, at

About Southwest Airlines Company

In its 42nd year of service, Dallas-based Southwest Airlines (NYSE: LUV) continues to differentiate itself from other carriers with exemplary Customer Service delivered by nearly 46,000 Employees to more than 100 million Customers annually.  Southwest is the nation’s largest carrier in terms of originating domestic passengers boarded, and including wholly-owned subsidiary, AirTran Airways, operates the largest fleet of Boeing aircraft in the world to serve 97 destinations in 41 states, the District of Columbia, the Commonwealth of Puerto Rico, and six near-international countries. Southwest is one of the most honored airlines in the world, known for its triple bottom line approach that takes into account the carrier’s performance and productivity, the importance of its People and the communities it serves, and its commitment to efficiency and the planet.  The 2012 Southwest Airlines One Report™ can be found at

Southwest Airlines

From its first flights on June 18, 1971, Southwest Airlines launched an era of unprecedented affordability in air travel quantified by the U.S. Department of Transportation as “The Southwest Effect,” a lowering of fares and increase in passenger traffic wherever the carrier serves.  On every flight, Southwest offers Customers the first two pieces of checked luggage (weight and size limitations apply) and all ticket changes without additional fees. Southwest’s all-Boeing fleet consistently offers leather seating and the comfort of full-size cabins, many of which are equipped with satellite-based WiFi connectivity and a new, sustainable cabin interior.  With 40 consecutive years of profitability, the People of Southwest operate nearly 3,400 flights a day and serve communities around 85 airports in Southwest’s network of domestic destinations. Southwest Airlines’ frequent flights and low fares are available only at

AirTran Airways

AirTran Airways, a wholly-owned subsidiary of Southwest Airlines Co., offers coast-to-coast and near-international service with close to 600 flights a day to 47 destinations.  The carrier’s high-quality product includes assigned seating and Business Class. As Southwest continues to integrate AirTran’s People, places, and planes into Southwest Airlines, Customers of both carriers may book flights at and exchange earned loyalty points between both AirTran’s A Rewards® and Southwest’s Rapid Rewards® for reward travel on either airline.

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